FAQ

What is Mizuno Shop’s style aesthetic?

Mizuno Shop caters to modern women who value both style and function. Our collections blend fashion-forward designs with practical comfort, offering everything from chic dresses for special occasions to performance-driven activewear for your workout routine.

Where is Mizuno Shop based?

Our headquarters are located at 8010 Queen Victoria Dr, Anchorage, US 99518. From Alaska, we ship our carefully curated fashion worldwide (excluding some remote areas and parts of Asia).

What types of products does Mizuno Shop offer?

We specialize in women’s fashion with these collections:

• Dresses for various occasions
• Swimsuit tops for beach-ready style
• T-Shirts and Tank Tops for casual wear
• Workout Tops and Bottoms for fitness enthusiasts

How do I choose the right size?

Each product page includes detailed size charts. We recommend comparing your measurements with our charts for the perfect fit. If you’re between sizes or need advice, our customer service team at [email protected] can help.

What payment methods do you accept?

We accept all major payment options for a hassle-free checkout:

• Visa
• MasterCard
• JCB
• PayPal

Is my payment information secure?

Absolutely! We use industry-standard encryption to protect all transactions. Your payment details are processed securely through our trusted payment partners.

Where do you ship?

We ship globally to fashion-forward women worldwide! Please note we cannot deliver to some remote areas and parts of Asia. If you’re unsure about your location, contact us before ordering.

What are my shipping options?

We offer two convenient delivery methods:

1. Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days after dispatch)
2. Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

All orders are processed within 1-2 business days before dispatch.

How can I track my order?

Once your order ships, you’ll receive tracking information via email. You can follow your fashion finds every step of their journey to your doorstep!

What is your return policy?

We want you to love every Mizuno Shop piece! If you’re not completely satisfied, you may return unworn, unwashed items with tags attached within 15 days of delivery for a refund or exchange.

How do I initiate a return?

Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and the items you wish to return. We’ll provide return instructions and address.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.

How can I contact customer service?

Our fashion experts are happy to help! Email us at [email protected] for assistance with orders, sizing, or any other questions about our collections.

What are your customer service hours?

We typically respond to emails within 24-48 hours during our business hours (Monday-Friday, 9AM-5PM Alaska Time).