At Mizuno Shop, we want you to love your fashion purchases as much as we love creating them. If you’re not completely satisfied with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition with tags attached
  • Items must be in original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on swimwear tops unless they arrive defective or damaged. All other items in our collection (dresses, t-shirts, tank tops, and workout apparel) are eligible for returns.

How to Initiate a Return or Exchange

  1. Contact our team within 15 days of receiving your order at [email protected] with your order number and details about the item you wish to return or exchange.
  2. Wait for approval – Our customer service team will review your request and send return instructions within 2 business days.
  3. Package your return – Securely pack the item(s) in the original packaging with all tags attached.
  4. Ship your return – Send the package to our returns center at the address provided in your return instructions. We recommend using a trackable shipping service.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). Original shipping fees are non-refundable.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your financial institution, it may take 2-10 business days for the refund to appear on your statement

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. Follow the standard return process and indicate you’d like an exchange in your email. We’ll ship your new item once we receive the return.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Mizuno Shop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item Name: [Product Name]
Size/Color: [Size and Color]
Reason for Return: [Reason – e.g., wrong size, changed mind, etc.]

Please advise on next steps for processing this return. I’ve reviewed the return policy and confirm the item meets all requirements.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Returns Center Address

Mizuno Shop Returns
8010 Queen Victoria Dr
Anchorage, AK 99518
United States

For any questions about our returns policy, don’t hesitate to contact our customer care team at [email protected]. We’re committed to making your Mizuno Shop experience as seamless as our premium fabrics.