At Mizuno Shop, we’re committed to delivering premium activewear and fashion pieces to your doorstep with care and efficiency. Our transparent shipping and returns policies ensure a seamless shopping experience from checkout to delivery—and beyond if you need to make a return.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to suit your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping (Orders $50+):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Includes basic tracking

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We want you to love your Mizuno Shop purchases. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Return Eligibility

To qualify for a return or exchange:

  • Items must be unworn, unwashed, and in original condition
  • All original tags must be attached
  • Items must be in original packaging
  • Proof of purchase is required

Non-Returnable Items: For hygiene reasons, we cannot accept returns on swimwear tops unless they arrive defective or damaged. All other items in our collection (dresses, t-shirts, tank tops, and workout apparel) are eligible for returns.

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days of receiving your order with your order number and return details
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days
  3. Package Your Return: Securely pack the item(s) in original packaging with all tags attached
  4. Ship Your Return: Send to our returns center at:
    Mizuno Shop Returns
    8010 Queen Victoria Dr
    Anchorage, AK 99518
    United States

    We recommend using a trackable shipping service.

Refund Process

  • Refunds are processed within 5-7 business days after we receive and inspect your return
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your financial institution, it may take 2-10 business days for the refund to appear on your statement
  • Original shipping fees are non-refundable
  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product)

Exchanges

We’re happy to exchange items for a different size or color (subject to availability). Follow the standard return process and indicate you’d like an exchange in your email. We’ll ship your new item once we receive the return.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Need Help?

Our customer care team is here to assist with any questions about shipping or returns. Contact us at [email protected].

Thank you for choosing Mizuno Shop for your activewear and fashion needs!